We aim to dispatch all online orders within 1–2 business days.

If your order is expected to take longer than 4 business days to leave us, we'll contact you with an update.

Local Delivery

We offer hand-delivered local delivery within Hanley’s Farm and Jack’s Point.

Collection

Prefer to collect your order? Choose Click & Collect at checkout and we'll let you know as soon as your order is ready for collection from our Jacks Point salon.

Nationwide Shipping

We ship New Zealand-wide via New Zealand Post.

Orders placed before 10am (NZST) are typically dispatched the same business day where possible.

Estimated delivery times:

South Island: overnight
South Island (rural): 1-2 days

North Island: overnight
North Island (rural): 3-4 days

Please note that products classified as dangerous goods (such as aerosols) require additional handling and may take an extra 1–4 business days to arrive.

Important Information

• Once an order has been placed, it cannot be amended or cancelled.

• Delivery timeframes are estimates only and may vary due to courier delays, public holidays, severe weather or other unforeseen circumstances.

• Orders are packed and dispatched from our salon in Jacks Point, Queenstown, and are processed on New Zealand business days.

Need your order quickly?

Choose Click & Collect to pick up your order from our Jacks Point salon, usually within 24 hours.

Prefer to stay home? We also offer local hand delivery throughout
Hanley’s Farm and Jacks Point.

It's never been easier to get your favourite haircare products.

If your order arrives damaged, or you believe it may have been lost in transit, please contact us as soon as possible so we can look into it for you.

If you have not received your order within 4 working days of dispatch, please get in touch and we’ll do our best to assist.

Please include your order number and any relevant details so we can help resolve this as quickly as possible.