Due to the nature of professional haircare products, we do not offer refunds or exchanges for change of mind.

If the item you receive is faulty, damaged, unsafe, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Guarantees Act.

• Please contact us as soon as possible after discovering the issue.

• We may ask for photos or other information to assess the problem.

• If the issue is confirmed, we will cover reasonable return shipping costs.

• Refunds will be made to the original payment method where possible.

To request a return, please contact us at hello@salonyou.co.nz with the following:

Your email:
Order number:
Reason for return:

Please do not send items back without contacting us first.

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Your bank or payment provider may take additional time to process the refund

If you have any questions about returns or refunds, please contact us at:
hello@salonyou.co.nz