Faulty or Incorrect Items

If the item you receive is faulty, damaged, unsafe, or not as described, you are entitled to a repair, replacement, or refund under the Consumer Guarantees Act.

• Please contact us as soon as possible after discovering the issue.

• We may ask for photos or other information to assess the problem.

• If the issue is confirmed, we will cover reasonable return shipping costs.

• Refunds will be made to the original payment method where possible.

How to Return an Item

To request a return, please contact us at hello@salonyou.co.nz with the following:

Your email:
Order number:
Reason for return:

Please do not send items back without contacting us first.

Refund Processing

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days.

• Your bank or payment provider may take additional time to process the refund

Contact Us

If you have any questions about returns or refunds, please contact us at:
hello@salonyou.co.nz