Once an order has been placed, we're unable to make changes, add items or cancel it, as we begin preparing orders as quickly as possible.

If you have any questions about your order, please get in touch and we'll do our best to help.

We do our best to keep our online store stocked with your favourite professional haircare products. Occasionally, an item may sell out before our website is updated.

If an item you've ordered becomes unavailable, we'll contact you as soon as possible to discuss your options, including a replacement product or a refund for the unavailable item.

From time to time, manufacturers may update their product packaging or ingredient lists.

While we aim to keep all product information on our website as accurate as possible, the product packaging should always be considered the most up-to-date source of ingredient and product information.

If you have any questions about a product before purchasing, please don't hesitate to contact us - we're always happy to help.